Operation & Maintenance

“We Keep the System’s Pulse.”

Maintaining the performance, stability, and reliability of a data center requires proactive monitoring, preventive maintenance, and intelligent management.
This approach ensures that potential faults are detected before they occur, while corrective and preventive maintenance activities are executed in a controlled and planned manner.
At Infitek, our objective goes beyond uninterrupted operation — we focus on efficiency, energy optimization, and continuous accessibility.
With an SLA-based technical support model, Infitek delivers rapid response, real-time reporting, and sustained operational reliability.

Monitoring and Management

  • Real-time monitoring of energy, environment, and system parameters via DCIM and BMS
  • Tracking of IP PDUs, sensors, temperature, humidity, leakage, and smoke detectors
  • Device status control, alarm management, and threshold value monitoring
  • Surveillance of network connections, access control, and CCTV systems
  • Key performance indicators (KPIs): PUE, ΔT, energy density, uptime

Preventive and Corrective Maintenance

  • Periodic inspection of power systems (UPS, panels, busbars, generators)
  • Maintenance of CRAC/CRAH units, cooling pipelines, and filter replacements
  • Cabling inspections and patch panel arrangement optimization
  • Grounding, potential equalization, and insulation testing
  • System cleaning, rack reorganization, and environmental dust control

Incident Management and Technical Support

  • Fault notifications, remote diagnostics, and on-site intervention teams
  • Failure analysis and Root Cause Analysis (RCA) reporting
  • Spare parts and inventory management, incident tracking system
  • SLA-based response times and corrective action reporting

Performance and Energy Management

  • Energy consumption measurement and phase imbalance analysis
  • Monitoring of UPS load, busbar line, and power panel performance
  • PUE (Power Usage Effectiveness) optimization studies
  • Cooling efficiency assessments and thermal mapping
  • CFD-based airflow analysis and corrective implementations

Operational Continuity

  • Integration of DCIM alarm and event management modules
  • Firmware and network updates for BMS/PMS systems
  • Administration of user access policies and log record analysis
  • Development of data center routine operation procedures
  • Continuous as-built documentation updates and reporting

Documentation and Reporting

  • Preparation of periodic maintenance and testing reports
  • Monthly KPI and performance evaluation summaries
  • Archiving of incident, failure, and maintenance histories
  • Energy and environmental trend reports with optimization insights

“Our Contributions”

  • Proactive management through traceability and early warning systems
  • Reduced downtime through scheduled preventive maintenance
  • Lower operational costs and measurable energy savings
  • Quantifiable performance via DCIM integration and analytics
  • Operational continuity aligned with Uptime and Tier objectives
  • Guaranteed service quality with SLA-based maintenance management